To reduce risk and to ensure best results during large, complex offshoring engagements, TCG typically recommends its proven Optimized Service Delivery (OSD) Engagement Model. This Model blends the positive characteristics of pure onsite and pure offshore models to ensure optimized cost and higher efficiency for our customers. A self-explanatory diagrammatic representation is provided here.
Benefits of OSD
Accelerated Delivery Turnaround Time and Greater Productivity: Shorter project completion time because the work is completed by onsite and offshore development centers working together on the same target deliverables.The time-zone difference between India and the U.S. is about 11 hours, which allows the productivity to leverage the "Follow-the-Sun" model.
Access to High Quality Resources at Affordable Rates: Potential for high quality deliverables because clients benefit from skilled manpower spread across both onsite & offshore locations. Additionally, this ensures a significant reduction in average and in total cost of resources. How? By creating a blend of senior and junior resources that reflect the criticality of onsite and offshore phases, roles and deliverables for the engagement.
Disaster Recovery and Business Continuity: In case of any disaster/emergency at either an onsite or offshore location, the continuation of mision-critical work is ensured by replicating and by transferring work from the affected to the unaffected location.
Minimized Communication and Cultural Gap: The Onsite team interacts directly and closely with the client. It also serves as a bridge between each client and the offshore team. This ensures that the team, as a whole, is able to comprehend the client’s needs accurately and to adapt to a client's work culture. Thereby, risks associated with communication and cultural gaps are minimized.
Prioritized and Faster Response Mechanisms: The existence of the onsite team ensures that queries / support / changes in the client’s requirements are prioritized and handled appropriately. Smart issue escalation and fair resolution mechanisms are initiated quickly.
Enhanced Collaboration, Transparency and Flexibility: The onsite team is an extension of the client’s in-house team and also acts as a conduit between onsite and offshore interactions. This helps to provide greater transparency and involvement as and when applicable. The bandwidth of the in-house team can be increased or decreased by ramping up or down the offshore team size. It also relieves the client of ongoing staffing , attrition and training responsibilities.
